Refund policy
RETURNS
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Our policy lasts for 30 days. If 30 days have passed since Your purchase, unfortunately we cannot offer a refund or exchange.
To be eligible for a return, the item must be unused and in the same condition that you received it. It must also be in its original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are some situations where only partial refunds can be guaranteed: (if applicable)
* Any item that is not in its original condition, that is damaged or is missing parts for reasons beyond our control.
* Any item that is returned more than 30 days after shipment.
Refunds (where applicable)
Once your return is received and inspected, we will send an email to notify you that we have received your return. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed and a credit will be automatically applied to your credit card or original method of payment, within a certain number of days.
Late or lost refunds (where applicable)
If you haven't received your refund yet, please check your bank account again.
Next step, contact your bank. It often takes some time before your refund is posted.
If you have followed all these steps and still have not received your refund, please contact us at INFO@SHOP.LDM.LA
Sale items (where applicable)
Only regular priced items will be refunded, unfortunately sale items cannot be refunded.
Exchanges (where applicable)
We only replace items that are defective or damaged. If you need to exchange it for the same item, send us an email to INFO@SHOP.LDM.LA and send the item to: XOLOTL 13 COL LOS GIRASOLES, HERMOSILLO, SON, 83284, México.
Shipping
To return your product, you must send them to: XOLOTL 13 COL LOS GIRASOLES, HERMOSILLO, SON, 83284, México.
You will be responsible for paying the shipping costs for the return of the item. Shipping costs are not refundable. If you receive a refund, the cost of the return shipping will be deducted from your refund.
Depending on where you live, the time it takes to receive the exchanged product may vary.
If you are shipping an item over $ 50, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your return.
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Our policy lasts for 30 days. If 30 days have passed since Your purchase, unfortunately we cannot offer a refund or exchange.
To be eligible for a return, the item must be unused and in the same condition that you received it. It must also be in its original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are some situations where only partial refunds can be guaranteed: (if applicable)
* Any item that is not in its original condition, that is damaged or is missing parts for reasons beyond our control.
* Any item that is returned more than 30 days after shipment.
Refunds (where applicable)
Once your return is received and inspected, we will send an email to notify you that we have received your return. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed and a credit will be automatically applied to your credit card or original method of payment, within a certain number of days.
Late or lost refunds (where applicable)
If you haven't received your refund yet, please check your bank account again.
Next step, contact your bank. It often takes some time before your refund is posted.
If you have followed all these steps and still have not received your refund, please contact us at INFO@SHOP.LDM.LA
Sale items (where applicable)
Only regular priced items will be refunded, unfortunately sale items cannot be refunded.
Exchanges (where applicable)
We only replace items that are defective or damaged. If you need to exchange it for the same item, send us an email to INFO@SHOP.LDM.LA and send the item to: XOLOTL 13 COL LOS GIRASOLES, HERMOSILLO, SON, 83284, México.
Shipping
To return your product, you must send them to: XOLOTL 13 COL LOS GIRASOLES, HERMOSILLO, SON, 83284, México.
You will be responsible for paying the shipping costs for the return of the item. Shipping costs are not refundable. If you receive a refund, the cost of the return shipping will be deducted from your refund.
Depending on where you live, the time it takes to receive the exchanged product may vary.
If you are shipping an item over $ 50, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your return.